A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. More details, a quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization (i.e., areas that can impact the organization’s ability to meet customer requirements). The seven quality management principles are – customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making & relationship management. The QMS documentation can consist of different types of documents. Usually, it includes documents such as quality policy, quality manual, procedures, work instructions, quality plans, and records.
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